Contact Us

Here at idealshape.com we aim to provide an outstanding level of service and always exceed your expectations. We hope you'll find the answer here to any question you may have. If not please feel free to contact us via:

LIVE CHAT:

The fastest way to speak to us is via Live Chat, here our advisors can answer any questions related to a previous order or an order you are looking to make. Live Chat is also the quickest way of getting help and advise on our wide range of amazing products.

EMAIL:

Alternatively you can contact us is via our message centre within your account area (please note, you will need to login before you can send a message). Using the Message Centre allows both you and our Customer Services Team to easily keep track of all your conversations and orders in one place. We endeavor to respond to all emails within 1 working day.

We also have a list of Frequently Asked Questions with information about how to use our site, order from us, start an account and track the progress of your order.

If you cannot find the answer to your question, please click here to send a message to our customer service team or why not send us a message via our facebook page here

TELEPHONE:

Call our Customer Service Team on +1-647-360-0508 any time during the following hours:

Monday to Thursday 6am to 9pm MST
Friday: 6am - 5pm MST
Saturday: 8am - 5pm MST
Sunday: Closed

WRITE:

IdealShape
632 N. 2000 W.
Suite 110
Lindon
UT 84042

Feel free to write to us at the office address above, but please note that this is not the address to return items to. If you need to return a product to us, please contact Customer Service who will advise you how to proceed.

FEEDBACK:

We are always looking for ways to improve and we would love to hear your opinions. Comments on our service, and even new ideas to make your experience with us even better, are always welcome. You can let us know what you think by emailing our Customer Service Team via your account.

PARTNERSHIPS:

If you would like to discuss working in partnership with the hut group or supplying your products to any of it's portfolio of websites please contact us on partnerships@thehutgroup.com.

INTERESTED IN WORKING AT IDEALSHAPE?

Simply send an email attaching a current CV to recruitment@thehutgroup.com